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Case Study

Mitchells & Butlers: Training Video


Mitchells & Butler approached us to aid in producing an on-line training library for 44,000 staff to support their training competency, improving their skills levels and documenting their current achievement status. Working closely with their in-house training team, we devised a cost effective plan to provide films over a nine month period based on key criteria in the provision of both food and drinks training in a simple and easy to understand format.


Whilst ensuring the content was enjoyable and educational to view. The feedback was excellent, and we continue to add to the library on a regular basis to keep up with changing needs and regulations.



Mitchell and Butler logo
  1. Produced a series of videos to improving staff knowledge of wine and ability to share with potential customers

  2. General standards of drink service

  3. Processes and practices of producing a perfect cask ale pint

  4. Brand and service guidelines for a specific part of the business

Just wanted to say what a pleasure it was working with you and the team on this project. The feedback to the films has delighted everyone within the training department, and the simplicity of use for end user has to date only received positive comments. Speak soon for the next phrase of the project. Great work xs

- Rachel Evans

I have worked with Steve on numerous projects over the last 5 years. I have always found him to be professional and extremely helpful in terms of creative ideas. He is great fun to work with and has always helped to relax our teams when they are in front of the camera. I would have no hesitation in recommending Steve, and I have many of my colleagues who have been equally delighted with the results.

- Alison Bradbury, Head of HR - Country Pubs and Innkeepers Lodge

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Product Knowledge - Getting to know wine

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Process & Practices - Lager

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Process & Practices - Cask Ale

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VPK - We Are Hospitality

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Activation 3